1. Do you ship worldwide?
Yes! We ship chocolate bouquets to most countries worldwide. Standard tracked delivery takes 7–12 business days, and Express courier is usually 3–6 business days (fees apply).
2. Will the chocolates melt during delivery?
We use protective packaging and insulation to keep the chocolates safe, even on long journeys. Your bouquet is packed securely so it arrives fresh and flawless.
3. Can I add a personal message?
Absolutely. Every bouquet includes a free handwritten message card. Just type your note at checkout, and we’ll handwrite it beautifully before delivery.
4. What happens if my bouquet arrives damaged?
No stress. Simply send us a quick photo within 24 hours, and we’ll reship or refund — fast and hassle-free. That’s our Safe Arrival Guarantee.
5. Are the chocolates halal-friendly?
Yes. All Ferrero Rocher bouquets are halal-friendly — no alcohol, no gelatine. Perfect for our Muslim brothers and sisters to enjoy with peace of mind.
6. Do you deliver on specific dates?
Yes, you can select a preferred delivery window at checkout. For international orders, delivery times vary, but we’ll always provide live tracking so you know where your bouquet is at all times.
7. Do you ship to P.O. Boxes or restricted areas?
For best results, we recommend a physical address where someone can receive the delivery. Some regions may restrict food imports — if that’s the case, we’ll notify you right away.